/* Allied Academy — design tokens (Allied Health Agency brand)
   Allied purple #5A3A87 · Brand grey #A3A3A3 · Plum ink #231A35 · Lavender mist #F5F4F8
   Type: Montserrat (display, matches the logo wordmark) · Figtree (UI/body) · Cinzel (tagline) · IBM Plex Mono (data) */
:root {
  color-scheme: light;
  --bg: #F5F4F8;
  --surface: #FFFFFF;
  --surface-2: #F9F8FB;
  --line: #E4E1EB;
  --line-strong: #CFCAD9;
  --text: #1C1827;
  --text-2: #544E62;
  --text-3: #857F93;
  --ink: #231A35;
  --ink-2: #33284A;
  --ink-line: #43375C;
  --ink-text: #E6E1EF;
  --ink-muted: #A69DB8;
  --ink-accent: #BDA3E8;
  --accent: #5A3A87;
  --accent-strong: #472C6E;
  --accent-soft: #EFE9F7;
  --accent-text: #FFFFFF;
  --brand-grey: #A3A3A3;
  --wordmark: #1E1E22;
  --mark-plate: transparent;
  --good: #1F8A5B;
  --good-soft: #DFF2E7;
  --warn: #B07408;
  --warn-soft: #FBEFD6;
  --crit: #C9432A;
  --crit-soft: #FBE3DC;
  --info: #3462B0;
  --info-soft: #E3EAF8;
  --shadow: 0 1px 2px rgba(35, 26, 53, .06), 0 6px 20px rgba(35, 26, 53, .07);
  --radius: 14px;
  --radius-sm: 9px;
  --f-display: "Montserrat", "Figtree", system-ui, sans-serif;
  --f-ui: "Figtree", system-ui, -apple-system, "Segoe UI", sans-serif;
  --f-tag: "Cinzel", Georgia, "Times New Roman", serif;
  --f-mono: "IBM Plex Mono", ui-monospace, "SFMono-Regular", Menlo, monospace;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    color-scheme: dark;
    --bg: #120F18; --surface: #1A1622; --surface-2: #211C2B; --line: #2E2839; --line-strong: #3E3650;
    --text: #ECE8F2; --text-2: #B7AFC6; --text-3: #8C849C;
    --ink: #1C1529; --ink-2: #2A2139; --ink-line: #342B45; --ink-text: #E6E1EF; --ink-muted: #9A91AC; --ink-accent: #BDA3E8;
    --accent: #A98BDB; --accent-strong: #C3AAEA; --accent-soft: #2C2240; --accent-text: #150F20;
    --wordmark: #F4F1F8; --mark-plate: #F7F5FA;
    --good: #45C18A; --good-soft: #123325; --warn: #E5AE3F; --warn-soft: #3A2C10;
    --crit: #F07155; --crit-soft: #3D1A13; --info: #7FA6EA; --info-soft: #172743;
    --shadow: 0 1px 2px rgba(0,0,0,.3), 0 8px 24px rgba(0,0,0,.25);
  }
}
:root[data-theme="dark"] {
  color-scheme: dark;
  --bg: #120F18; --surface: #1A1622; --surface-2: #211C2B; --line: #2E2839; --line-strong: #3E3650;
  --text: #ECE8F2; --text-2: #B7AFC6; --text-3: #8C849C;
  --ink: #1C1529; --ink-2: #2A2139; --ink-line: #342B45; --ink-text: #E6E1EF; --ink-muted: #9A91AC; --ink-accent: #BDA3E8;
  --accent: #A98BDB; --accent-strong: #C3AAEA; --accent-soft: #2C2240; --accent-text: #150F20;
  --wordmark: #F4F1F8; --mark-plate: #F7F5FA;
  --good: #45C18A; --good-soft: #123325; --warn: #E5AE3F; --warn-soft: #3A2C10;
  --crit: #F07155; --crit-soft: #3D1A13; --info: #7FA6EA; --info-soft: #172743;
  --shadow: 0 1px 2px rgba(0,0,0,.3), 0 8px 24px rgba(0,0,0,.25);
}

* { box-sizing: border-box; }
html, body { height: 100%; }
#app { min-height: 100%; }
body {
  margin: 0; background: var(--bg); color: var(--text);
  font: 15px/1.5 var(--f-ui); -webkit-font-smoothing: antialiased;
}
h1, h2, h3, h4 { font-family: var(--f-display); margin: 0; line-height: 1.15; text-wrap: balance; letter-spacing: -.01em; }
h1 { font-size: 28px; font-weight: 700; letter-spacing: -.015em; }
h2 { font-size: 20px; font-weight: 700; }
h3 { font-size: 16px; font-weight: 700; }
p { margin: 0; }
a { color: var(--accent-strong); }
button, input, select, textarea { font: inherit; color: inherit; }
:focus-visible { outline: 2.5px solid var(--accent); outline-offset: 2px; border-radius: 6px; }
.mono, .num { font-family: var(--f-mono); font-variant-numeric: tabular-nums; }
.muted { color: var(--text-2); }
.faint { color: var(--text-3); }
.eyebrow { font-size: 11.5px; letter-spacing: .09em; text-transform: uppercase; font-weight: 650; color: var(--text-3); }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }

/* ---------- Shell ---------- */
.shell { display: grid; grid-template-columns: 248px 1fr; min-height: 100%; }
.rail {
  background: var(--surface); color: var(--text); padding: 20px 14px; display: flex; flex-direction: column; gap: 18px;
  position: sticky; top: 0; height: 100vh; overflow-y: auto; border-right: 1px solid var(--line);
}
/* Brand lockup: the real Allied Health mark + the full organization name, stacked like the official logo */
.lockup { display: flex; flex-direction: column; align-items: center; text-align: center; padding: 4px 6px 16px; border-bottom: 1px solid var(--line); text-decoration: none; }
.mark-plate { background: var(--mark-plate); border-radius: 16px; padding: 6px; line-height: 0; }
.lockup .mark { width: 62px; height: auto; display: block; }
.lockup .org { font-family: var(--f-display); font-weight: 700; font-size: 14.5px; letter-spacing: .035em; color: var(--wordmark); text-transform: uppercase; white-space: nowrap; margin-top: 10px; line-height: 1.1; }
.lockup .tag { font-family: var(--f-tag); font-weight: 500; font-size: 9.5px; letter-spacing: .46em; margin-right: -.46em; color: #8E8A96; text-transform: uppercase; margin-top: 5px; white-space: nowrap; }
.lockup .product { margin-top: 12px; display: inline-flex; align-items: center; gap: 7px; font-family: var(--f-display); font-weight: 700; font-size: 11px; letter-spacing: .18em; text-transform: uppercase; color: var(--accent-strong); background: var(--accent-soft); padding: 5px 11px; border-radius: 99px; }
.brand-inline { display: flex; align-items: center; gap: 10px; min-width: 0; }
.brand-inline .mark-plate { padding: 3px; border-radius: 9px; }
.brand-inline img { width: 30px; height: auto; display: block; }
.brand-inline .org { font-family: var(--f-display); font-weight: 700; font-size: 13px; letter-spacing: .03em; color: var(--wordmark); text-transform: uppercase; white-space: nowrap; line-height: 1.1; }
.brand-inline .product { font-size: 11px; color: var(--text-3); letter-spacing: .12em; text-transform: uppercase; font-weight: 600; }
.nav { display: flex; flex-direction: column; gap: 2px; }
.nav-label { font-size: 10.5px; letter-spacing: .14em; text-transform: uppercase; color: var(--text-3); padding: 10px 10px 6px; font-weight: 650; }
.nav a {
  display: flex; align-items: center; gap: 11px; padding: 9px 10px; border-radius: 9px; color: var(--text-2);
  text-decoration: none; font-weight: 550; font-size: 14.5px;
}
.nav a:hover { background: var(--surface-2); color: var(--text); }
.nav a.active { background: var(--accent-soft); color: var(--accent-strong); box-shadow: inset 3px 0 0 var(--accent); font-weight: 650; }
.nav a svg { opacity: .85; flex: none; }
.nav .badge-count { margin-left: auto; background: var(--crit); color: #fff; font-size: 11px; font-weight: 700; border-radius: 99px; padding: 1px 7px; font-family: var(--f-mono); }
.rail-foot { margin-top: auto; display: flex; flex-direction: column; gap: 10px; }
.aep-card { background: var(--accent-soft); border-radius: 12px; padding: 12px 13px; font-size: 12.5px; color: var(--text-2); }
.aep-card b { display: block; color: var(--accent-strong); font-family: var(--f-display); font-size: 19px; font-weight: 700; }
.me { display: flex; align-items: center; gap: 10px; padding: 6px 8px; }
.me .avatar { background: var(--accent); color: var(--accent-text); }
.me-name { color: var(--text); font-weight: 650; font-size: 13.5px; line-height: 1.2; }
.me-role { font-size: 11.5px; color: var(--text-3); }
.rail-btn { background: none; border: 1px solid var(--line); color: var(--text-2); border-radius: 8px; padding: 6px 10px; font-size: 12.5px; cursor: pointer; display: inline-flex; align-items: center; gap: 5px; }
.rail-btn:hover { background: var(--surface-2); color: var(--text); }
.call-stage .rail-btn { border-color: var(--ink-line); color: var(--ink-text); }
.call-stage .rail-btn:hover { background: var(--ink-2); color: #fff; }

.main { min-width: 0; padding: 28px clamp(16px, 3.2vw, 44px) 60px; }
.topbar { display: none; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; flex-wrap: wrap; margin-bottom: 22px; }
.page-head .sub { color: var(--text-2); margin-top: 6px; max-width: 62ch; }
.crumbs { font-size: 13px; color: var(--text-3); margin-bottom: 8px; display: flex; gap: 6px; align-items: center; }
.crumbs a { color: var(--text-2); text-decoration: none; }
.crumbs a:hover { color: var(--accent-strong); }

/* ---------- Primitives ---------- */
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px; }
.card.pad-0 { padding: 0; }
.card-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 14px; }
.grid { display: grid; gap: 16px; }
.g-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.g-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.g-4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.split { display: grid; grid-template-columns: minmax(0, 1.65fr) minmax(0, 1fr); gap: 16px; align-items: start; }
.row { display: flex; align-items: center; gap: 10px; }
.row.wrap { flex-wrap: wrap; }
.stack { display: flex; flex-direction: column; gap: 12px; }
.spacer { flex: 1; }

.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px; border: 1px solid transparent; cursor: pointer;
  border-radius: 10px; padding: 9px 16px; font-weight: 600; font-size: 14px; background: var(--accent); color: var(--accent-text);
  text-decoration: none; transition: background .15s, transform .05s; white-space: nowrap;
}
.btn:hover { background: var(--accent-strong); }
.btn:active { transform: translateY(1px); }
.btn[disabled] { opacity: .5; cursor: not-allowed; }
.btn.ghost { background: transparent; color: var(--text); border-color: var(--line-strong); }
.btn.ghost:hover { background: var(--surface-2); }
.btn.subtle { background: var(--accent-soft); color: var(--accent-strong); }
.btn.subtle:hover { filter: brightness(.97); }
.btn.danger { background: var(--crit); color: #fff; }
.btn.sm { padding: 6px 11px; font-size: 13px; border-radius: 8px; }
.btn.lg { padding: 13px 22px; font-size: 15.5px; border-radius: 12px; }
.icon-btn { background: none; border: 1px solid var(--line); border-radius: 8px; width: 34px; height: 34px; display: inline-grid; place-items: center; cursor: pointer; color: var(--text-2); }
.icon-btn:hover { background: var(--surface-2); color: var(--text); }

.pill { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 600; padding: 3px 9px; border-radius: 99px; background: var(--surface-2); color: var(--text-2); border: 1px solid var(--line); white-space: nowrap; }
.pill.good { background: var(--good-soft); color: var(--good); border-color: transparent; }
.pill.warn { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.pill.crit { background: var(--crit-soft); color: var(--crit); border-color: transparent; }
.pill.info { background: var(--info-soft); color: var(--info); border-color: transparent; }
.pill.accent { background: var(--accent-soft); color: var(--accent-strong); border-color: transparent; }
.dot { width: 7px; height: 7px; border-radius: 50%; background: currentColor; display: inline-block; }

.avatar { width: 34px; height: 34px; border-radius: 50%; display: grid; place-items: center; font-weight: 700; font-size: 12.5px; background: var(--accent-soft); color: var(--accent-strong); flex: none; font-family: var(--f-ui); }
.avatar.lg { width: 52px; height: 52px; font-size: 17px; }

.field { display: flex; flex-direction: column; gap: 6px; }
.field label { font-size: 13px; font-weight: 600; color: var(--text-2); }
.input, .select, .textarea {
  width: 100%; border: 1px solid var(--line-strong); background: var(--surface); border-radius: 9px; padding: 9px 12px; outline: none;
}
.input:focus, .select:focus, .textarea:focus { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.textarea { min-height: 90px; resize: vertical; line-height: 1.5; }
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--line); margin-bottom: 18px; overflow-x: auto; }
.tab { background: none; border: 0; padding: 10px 14px; cursor: pointer; font-weight: 600; color: var(--text-2); border-bottom: 2px solid transparent; margin-bottom: -1px; white-space: nowrap; }
.tab.active { color: var(--text); border-color: var(--accent); }
.seg { display: inline-flex; background: var(--surface-2); border: 1px solid var(--line); border-radius: 10px; padding: 3px; gap: 2px; }
.seg button { border: 0; background: none; padding: 6px 12px; border-radius: 7px; cursor: pointer; font-weight: 600; font-size: 13px; color: var(--text-2); }
.seg button.active { background: var(--surface); color: var(--text); box-shadow: var(--shadow); }

.progress { height: 8px; background: var(--surface-2); border-radius: 99px; overflow: hidden; border: 1px solid var(--line); }
.progress > i { display: block; height: 100%; background: var(--accent); border-radius: 99px; transition: width .4s; }
.progress.good > i { background: var(--good); }
.progress.warn > i { background: var(--warn); }
.progress.crit > i { background: var(--crit); }

.empty { text-align: center; padding: 36px 16px; color: var(--text-3); }

/* ---------- Stat tiles ---------- */
.stat { display: flex; flex-direction: column; gap: 4px; }
.stat .v { font-family: var(--f-display); font-size: 30px; font-weight: 700; letter-spacing: -.02em; font-variant-numeric: tabular-nums; }
.stat .l { font-size: 13px; color: var(--text-2); }
.stat .d { font-size: 12.5px; font-weight: 600; }
.stat .d.up { color: var(--good); }
.stat .d.down { color: var(--crit); }

/* ---------- Agent home ---------- */
.hero {
  background: var(--ink); color: var(--ink-text); border-radius: 18px; padding: 26px 28px; display: grid;
  grid-template-columns: minmax(0, 1fr) auto; gap: 24px; align-items: center; position: relative; overflow: hidden;
}
.hero::after {
  content: ""; position: absolute; right: -60px; top: -60px; width: 260px; height: 260px; border-radius: 50%;
  border: 38px solid rgba(189, 163, 232, .10); pointer-events: none;
}
.hero h1 { color: #fff; font-size: 28px; }
.hero .sub { color: var(--ink-muted); margin-top: 6px; max-width: 56ch; }
.hero .next { margin-top: 18px; display: flex; gap: 14px; align-items: center; flex-wrap: wrap; }
.hero .next-meta { font-size: 13px; color: var(--ink-muted); }
.hero .next-meta b { color: #fff; font-weight: 600; display: block; font-size: 14.5px; }
.ring-wrap { position: relative; width: 116px; height: 116px; flex: none; z-index: 1; }
.ring-wrap .ring-label { position: absolute; inset: 0; display: grid; place-items: center; text-align: center; }
.ring-wrap .ring-label b { font-family: var(--f-display); font-size: 26px; color: #fff; display: block; line-height: 1; }
.ring-wrap .ring-label span { font-size: 11px; color: var(--ink-muted); letter-spacing: .06em; text-transform: uppercase; }

.course-card { display: flex; flex-direction: column; gap: 14px; text-decoration: none; color: inherit; transition: border-color .15s, box-shadow .15s; }
.course-card:hover { border-color: var(--accent); box-shadow: var(--shadow); }
.course-top { display: flex; gap: 14px; align-items: flex-start; }
.course-ico { width: 44px; height: 44px; border-radius: 11px; display: grid; place-items: center; flex: none; color: #fff; }
.course-meta { display: flex; gap: 14px; font-size: 12.5px; color: var(--text-3); flex-wrap: wrap; }
.course-foot { display: flex; align-items: center; gap: 12px; }
.course-foot .progress { flex: 1; }

.list { display: flex; flex-direction: column; }
.list-item { display: flex; align-items: center; gap: 12px; padding: 12px 0; border-top: 1px solid var(--line); }
.list-item:first-child { border-top: 0; padding-top: 0; }
.list-item:last-child { padding-bottom: 0; }

/* ---------- Course page ---------- */
.module { border: 1px solid var(--line); border-radius: var(--radius); background: var(--surface); overflow: hidden; }
.module + .module { margin-top: 14px; }
.module-head { display: flex; align-items: center; gap: 14px; padding: 16px 18px; background: var(--surface-2); border-bottom: 1px solid var(--line); }
.module-num { font-family: var(--f-mono); font-size: 12px; color: var(--text-3); }
.lesson { display: flex; align-items: center; gap: 14px; padding: 14px 18px; border-top: 1px solid var(--line); text-decoration: none; color: inherit; }
.lesson:first-of-type { border-top: 0; }
.lesson:hover { background: var(--surface-2); }
.lesson.locked { opacity: .55; pointer-events: none; }
.lesson-ico { width: 36px; height: 36px; border-radius: 10px; display: grid; place-items: center; background: var(--surface-2); border: 1px solid var(--line); color: var(--text-2); flex: none; }
.lesson.done .lesson-ico { background: var(--good-soft); color: var(--good); border-color: transparent; }
.lesson.current .lesson-ico { background: var(--accent); color: #fff; border-color: transparent; }
.lesson-title { font-weight: 600; }
.lesson-sub { font-size: 12.5px; color: var(--text-3); display: flex; gap: 10px; flex-wrap: wrap; }

/* ---------- Video player ---------- */
.player { background: #140F1E; border-radius: 16px; overflow: hidden; position: relative; }
.player video { width: 100%; display: block; aspect-ratio: 16 / 9; background: #140F1E; max-width: 100%; }
.player-poster { aspect-ratio: 16/9; display: grid; place-items: center; color: #C9BEDC; text-align: center; padding: 20px; background:
  radial-gradient(ellipse at 30% 20%, rgba(137,100,196,.28), transparent 60%), #140F1E; max-width: 100%; }
.player-bar { display: flex; align-items: center; gap: 12px; padding: 10px 14px; background: #1D1629; color: #DCD4E8; }
.player-bar button { background: none; border: 0; color: inherit; cursor: pointer; display: grid; place-items: center; padding: 4px; border-radius: 6px; }
.player-bar button:hover { background: rgba(255,255,255,.08); }
.timeline { flex: 1; position: relative; height: 22px; cursor: pointer; }
.timeline .track { position: absolute; left: 0; right: 0; top: 9px; height: 5px; background: rgba(255,255,255,.14); border-radius: 99px; }
.timeline .watched { position: absolute; left: 0; top: 9px; height: 5px; background: rgba(189,163,232,.35); border-radius: 99px; }
.timeline .played { position: absolute; left: 0; top: 9px; height: 5px; background: #BDA3E8; border-radius: 99px; }
.timeline .cp { position: absolute; top: 5px; width: 13px; height: 13px; margin-left: -6.5px; border-radius: 50%; background: #1D1629; border: 2.5px solid #E5AE3F; }
.timeline .cp.passed { border-color: #45C18A; background: #45C18A; }
.player-bar .time { font-family: var(--f-mono); font-size: 12.5px; color: #A99FBA; white-space: nowrap; }
.player-bar select { background: #1D1629; border: 1px solid #3A2F4F; color: #DCD4E8; border-radius: 6px; padding: 2px 4px; font-size: 12.5px; }
.overlay { position: fixed; inset: 0; background: rgba(6, 18, 26, .72); backdrop-filter: blur(3px); display: grid; place-items: center; padding: 18px; z-index: 45; }
.overlay-card { background: var(--surface); color: var(--text); border-radius: 16px; padding: 24px; width: min(560px, 100%); box-shadow: 0 20px 60px rgba(0,0,0,.35); max-height: calc(100% - 20px); overflow-y: auto; }
.choice { display: flex; gap: 12px; align-items: flex-start; width: 100%; text-align: left; padding: 12px 14px; border: 1.5px solid var(--line); border-radius: 11px; background: var(--surface); cursor: pointer; margin-top: 8px; }
.choice:hover { border-color: var(--accent); }
.choice .key { font-family: var(--f-mono); font-size: 12px; font-weight: 600; width: 22px; height: 22px; border-radius: 6px; display: grid; place-items: center; background: var(--surface-2); border: 1px solid var(--line); flex: none; }
.choice.selected { border-color: var(--accent); background: var(--accent-soft); }
.choice.right { border-color: var(--good); background: var(--good-soft); }
.choice.wrong { border-color: var(--crit); background: var(--crit-soft); }
.integrity { display: flex; gap: 8px; flex-wrap: wrap; }
.toast-integrity { position: absolute; top: 12px; left: 50%; transform: translateX(-50%); background: var(--warn); color: #1b1100; font-weight: 600; font-size: 13px; padding: 7px 14px; border-radius: 99px; z-index: 6; box-shadow: 0 6px 20px rgba(0,0,0,.3); white-space: nowrap; max-width: 92%; overflow: hidden; text-overflow: ellipsis; }

/* ---------- Script reader ---------- */
.script { max-width: 72ch; }
.script h3 { margin: 26px 0 8px; }
.script p { margin: 0 0 12px; line-height: 1.7; }
.script .say { background: var(--accent-soft); border-left: 3px solid var(--accent); padding: 12px 16px; border-radius: 0 10px 10px 0; margin: 10px 0 14px; font-size: 15.5px; line-height: 1.65; }
.script .req { background: var(--warn-soft); border-left: 3px solid var(--warn); padding: 12px 16px; border-radius: 0 10px 10px 0; margin: 10px 0 14px; }
.script .req .eyebrow { color: var(--warn); }
.script-scroll { max-height: 62vh; overflow-y: auto; padding-right: 10px; }
.read-meter { position: sticky; top: 0; }

/* ---------- Roleplay ---------- */
.scenario { display: flex; flex-direction: column; gap: 12px; cursor: pointer; text-align: left; border: 1.5px solid var(--line); background: var(--surface); border-radius: var(--radius); padding: 18px; transition: border-color .15s; color: inherit; }
.scenario:hover { border-color: var(--accent); }
.scenario.selected { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.persona { display: flex; gap: 12px; align-items: center; }
.diff { display: inline-flex; gap: 3px; }
.diff i { width: 7px; height: 14px; border-radius: 2px; background: var(--line-strong); }
.diff i.on { background: var(--warn); }
.call { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 16px; align-items: start; }
.call-stage { background: var(--ink); border-radius: 18px; padding: 22px; color: var(--ink-text); display: flex; flex-direction: column; gap: 18px; min-height: 520px; }
.call-top { display: flex; align-items: center; gap: 14px; }
.call-top .avatar { background: #E9DDF8; color: #472C6E; }
.call-timer { margin-left: auto; font-family: var(--f-mono); color: var(--ink-muted); font-size: 13px; display: flex; align-items: center; gap: 8px; }
.live-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--crit); animation: pulse 1.4s infinite; }
@keyframes pulse { 50% { opacity: .3; } }
.transcript { flex: 1; overflow-y: auto; display: flex; flex-direction: column; gap: 10px; max-height: 380px; padding-right: 6px; }
.bubble { max-width: 82%; padding: 10px 14px; border-radius: 14px; line-height: 1.5; font-size: 14.5px; }
.bubble.customer { background: var(--ink-2); color: #fff; border-bottom-left-radius: 4px; align-self: flex-start; }
.bubble.agent { background: #6E4BA3; color: #fff; border-bottom-right-radius: 4px; align-self: flex-end; }
.bubble.interim { opacity: .6; font-style: italic; }
.bubble .who { font-size: 11px; opacity: .7; display: block; margin-bottom: 2px; letter-spacing: .05em; text-transform: uppercase; }
.wave { display: flex; gap: 3px; align-items: center; height: 26px; }
.wave i { width: 3px; background: var(--ink-accent); border-radius: 2px; height: 6px; transition: height .08s; }
.call-controls { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.mic { width: 64px; height: 64px; border-radius: 50%; border: 0; background: #6E4BA3; color: #fff; display: grid; place-items: center; cursor: pointer; box-shadow: 0 0 0 0 rgba(110,75,163,.6); flex: none; }
.mic.on { background: var(--crit); animation: ring 1.6s infinite; }
@keyframes ring { 0% { box-shadow: 0 0 0 0 rgba(240,113,85,.55); } 100% { box-shadow: 0 0 0 18px rgba(240,113,85,0); } }
.call-input { flex: 1; min-width: 180px; display: flex; gap: 8px; }
.call-input input { flex: 1; background: var(--ink-2); border: 1px solid var(--ink-line); color: #fff; border-radius: 10px; padding: 10px 12px; min-width: 0; }
.hint-card { font-size: 13.5px; }
.checklist { display: flex; flex-direction: column; gap: 8px; }
.check { display: flex; gap: 9px; align-items: flex-start; font-size: 13.5px; }
.check .box { width: 18px; height: 18px; border-radius: 5px; border: 1.5px solid var(--line-strong); flex: none; display: grid; place-items: center; margin-top: 1px; }
.check.done .box { background: var(--good); border-color: var(--good); color: #fff; }
.check.done span { color: var(--text-2); }

/* scorecard */
.score-hero { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 24px; align-items: center; }
.big-score { width: 132px; height: 132px; position: relative; }
.big-score .lbl { position: absolute; inset: 0; display: grid; place-items: center; text-align: center; }
.big-score .lbl b { font-family: var(--f-display); font-size: 38px; display: block; line-height: 1; }
.rubric-row { display: grid; grid-template-columns: minmax(120px, 190px) minmax(0, 1fr) 44px; gap: 12px; align-items: center; padding: 8px 0; }
.rubric-row .num { text-align: right; font-weight: 600; }
.insight { display: flex; gap: 12px; padding: 12px 14px; border-radius: 11px; }
.insight.good { background: var(--good-soft); }
.insight.warn { background: var(--warn-soft); }
.insight .ic { flex: none; margin-top: 2px; }
.insight.good .ic { color: var(--good); }
.insight.warn .ic { color: var(--warn); }
.quote { font-family: var(--f-mono); font-size: 13px; background: var(--surface-2); border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; margin-top: 6px; }
.quote.better { border-color: var(--good); }

/* ---------- Admin ---------- */
.table-wrap { overflow-x: auto; }
table.t { width: 100%; border-collapse: collapse; font-size: 14px; }
table.t th { text-align: left; font-size: 11.5px; letter-spacing: .07em; text-transform: uppercase; color: var(--text-3); font-weight: 650; padding: 10px 14px; border-bottom: 1px solid var(--line); white-space: nowrap; background: var(--surface-2); }
table.t td { padding: 12px 14px; border-bottom: 1px solid var(--line); vertical-align: middle; }
table.t tr:last-child td { border-bottom: 0; }
table.t tbody tr.clickable { cursor: pointer; }
table.t tbody tr.clickable:hover { background: var(--surface-2); }
.cell-person { display: flex; align-items: center; gap: 10px; min-width: 180px; }
.cell-person b { font-weight: 600; display: block; line-height: 1.2; }
.cell-person span { font-size: 12.5px; color: var(--text-3); }
.mini-bar { display: flex; align-items: center; gap: 8px; min-width: 120px; }
.mini-bar .progress { flex: 1; height: 6px; }

.alert-item { display: grid; grid-template-columns: 4px minmax(0, 1fr); gap: 14px; padding: 14px 16px; border-top: 1px solid var(--line); align-items: start; }
.alert-item:first-child { border-top: 0; }
.alert-item .stripe { align-self: stretch; border-radius: 4px; background: var(--info); }
.alert-item.crit .stripe { background: var(--crit); }
.alert-item.warn .stripe { background: var(--warn); }
.alert-item.good .stripe { background: var(--good); }
.alert-item.acked { opacity: .55; }
.alert-title { font-weight: 600; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.alert-meta { font-size: 12.5px; color: var(--text-3); margin-top: 8px; display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }

.heat { display: grid; gap: 3px; }
.heat-cell { height: 22px; border-radius: 4px; background: var(--surface-2); border: 1px solid var(--line); }

.timeline-list { display: flex; flex-direction: column; gap: 0; }
.tl { display: grid; grid-template-columns: 70px 16px minmax(0, 1fr); gap: 10px; font-size: 13.5px; }
.tl .when { color: var(--text-3); font-family: var(--f-mono); font-size: 12px; text-align: right; padding-top: 1px; }
.tl .pin { position: relative; }
.tl .pin::before { content: ""; position: absolute; left: 7px; top: 0; bottom: 0; width: 1.5px; background: var(--line); }
.tl .pin i { position: absolute; left: 3px; top: 5px; width: 10px; height: 10px; border-radius: 50%; background: var(--accent); border: 2px solid var(--surface); }
.tl .pin i.warn { background: var(--warn); }
.tl .pin i.crit { background: var(--crit); }
.tl .pin i.good { background: var(--good); }
.tl .what { padding-bottom: 14px; min-height: 48px; }

/* editor */
.editor-lesson { border: 1px solid var(--line); border-radius: 11px; padding: 14px; background: var(--surface-2); display: flex; flex-direction: column; gap: 10px; }
.cp-row { display: grid; grid-template-columns: 90px minmax(0,1fr) auto; gap: 8px; align-items: start; }

/* modal + toast */
.modal-back { position: fixed; inset: 0; background: rgba(8, 20, 26, .5); display: grid; place-items: center; padding: 16px; z-index: 50; }
.modal { background: var(--surface); border-radius: 16px; width: min(640px, 100%); max-height: 90vh; overflow-y: auto; padding: 22px; box-shadow: 0 30px 80px rgba(0,0,0,.3); }
.modal-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 16px; }
.toasts { position: fixed; bottom: calc(18px + env(safe-area-inset-bottom, 0px)); right: 18px; display: flex; flex-direction: column; gap: 8px; z-index: 60; }
.toast { background: var(--ink); color: #fff; padding: 11px 16px; border-radius: 11px; font-size: 14px; box-shadow: var(--shadow); max-width: 360px; animation: slideup .25s ease-out; }
@keyframes slideup { from { transform: translateY(10px); opacity: 0; } }
.demo-banner { background: var(--warn-soft); color: var(--warn); font-size: 13px; font-weight: 600; padding: 8px 14px; border-radius: 10px; margin-bottom: 18px; display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.demo-banner .seg { margin-left: auto; }

/* login */
.login { min-height: 100vh; display: grid; grid-template-columns: 1.1fr 1fr; }
.login-art { background: var(--ink); color: var(--ink-text); padding: 48px; display: flex; flex-direction: column; justify-content: space-between; position: relative; overflow: hidden; }
.login-art h1 { color: #fff; font-size: 38px; max-width: 16ch; line-height: 1.12; }
.login-art::after { content: ""; position: absolute; right: -120px; bottom: -120px; width: 380px; height: 380px; border-radius: 50%; border: 56px solid rgba(189, 163, 232, .08); pointer-events: none; }
.login-points { display: flex; flex-direction: column; gap: 14px; margin-top: 28px; max-width: 44ch; }
.login-points div { display: flex; gap: 12px; align-items: flex-start; color: var(--ink-text); font-size: 15px; }
.login-points svg { color: var(--ink-accent); flex: none; margin-top: 2px; }
.lockup.lg { border-bottom: 0; padding: 0 0 6px; }
.lockup.lg .mark { width: 104px; }
.lockup.lg .org { font-size: 23px; margin-top: 16px; }
.lockup.lg .tag { font-size: 12px; margin-top: 8px; }
.lockup.lg .product { margin-top: 18px; font-size: 12px; }
.login-form { display: grid; place-items: center; padding: 32px 16px; }
.login-card { width: min(380px, 100%); display: flex; flex-direction: column; gap: 16px; }

.skeleton { background: linear-gradient(90deg, var(--surface-2), var(--line), var(--surface-2)); background-size: 200% 100%; animation: sk 1.2s infinite; border-radius: 8px; min-height: 16px; }
@keyframes sk { to { background-position: -200% 0; } }

@media (max-width: 1080px) {
  .g-4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .split, .call { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 860px) {
  .shell { grid-template-columns: minmax(0, 1fr); }
  .rail { position: fixed; inset: 0 auto 0 0; width: 264px; z-index: 40; transform: translateX(-100%); transition: transform .2s; height: 100%; }
  .rail.open { transform: none; }
  .topbar { display: flex; align-items: center; gap: 12px; padding: 10px 16px; background: var(--surface); color: var(--text); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 30; }
  .topbar button { background: none; border: 0; color: var(--text); cursor: pointer; }
  .g-3, .g-2 { grid-template-columns: minmax(0, 1fr); }
  .hero { grid-template-columns: minmax(0, 1fr); }
  .login { grid-template-columns: minmax(0, 1fr); }
  .login-art { padding: 28px 20px; }
  .login-art h1 { font-size: 30px; }
  .score-hero { grid-template-columns: minmax(0, 1fr); justify-items: start; }
}
@media (max-width: 520px) {
  .g-4 { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); }
  h1 { font-size: 25px; }
  .rubric-row { grid-template-columns: minmax(0, 1fr) 44px; }
  .rubric-row .progress { grid-column: 1 / -1; grid-row: 2; }
  .cp-row { grid-template-columns: minmax(0, 1fr); }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; }
}